- Increased deposit limits.
- Reduced cashout restrictions on your account.
Pacific Poker Security Policy
The Pacific Poker
security policy dictates that members are
required to verify their identity during the course of their membership with
Pacific Poker,
888sport and casino. This validation process is to ensure that both the
client and the company are protected from online fraud. Please also note that by verifying your
identity, it will allow for cashout requests from your
Pacific Poker
account to be processed without hindrance.
Please note that once we have received copies of your verification documents,
you will not be required to provide this information again.
Why do I need to send in my documents?
In order to protect both ourselves and our
members from fraudulent use of a person's identity and/or funds,
we sometimes ask for members to verify their identities and/or
ownership of any credit/debit cards that they have used as a method of
depositing into their accounts. In addition we will also request
documents to ensure that cash-outs reach the right person,
or when a member wishes to raise their deposit/cashout limits.
When do I need to send in my documents?
This is done in order to prove either a member's identity or
their ownership of any credit/debit cards they may have used as
a deposit method. In addition we will also request documents to
ensure that cash-outs reach the right person, or when a member
wishes to raise their deposit/cashout limits.
I am afraid of identity theft so how can you ensure security of
my documents if I send them to you?
In order to make the sending of the documents more secure we
recommend that you send them in separate emails and with regards
credit cards, the front and back separately. Also the CVV number of
the back of the card should be blanked out as can be the middle eight
digits on the front of the card. All documents received by us are received
and stored in such a way as to not be
viewable by staff other than specifically authorized personnel.
How does Pacific Poker
ensure the security of my documents once they are sent in?
Once received documents from members are digitally stored in a secure environment, access to which is restricted to very specific members of staff and is password protected.
What type of documents, am I required to send?
You may be requested to send some or all of the following depending on the reason you are being asked to verify your identity:
(i) Photographic ID: This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Please ensure that your name, photograph and signature are visible on the document.
(ii) Credit cards: A copy of the front and back of the credit card used to fund your account is also required. You may block the middle eight numbers and the 3 digit security code at the back of the card copy.
(iii) Proof of address: this may be submitted in the form of a utility bill or credit cards statement.
(iv) Notarized documentation may also be requested depending on the amount of your cashout request. (Done by a Notary, this is to certify something such as a signature on a legal document as authentic or legitimate by affixing a notary's stamp and signature).
How do I send these documents?
You have the options of sending your documents to us via:
Fax: to the following numbers:
Toll Free from the United Kingdom 0800-917-3217
Toll Free from Germany 0800-182-1787
Toll Free from Canada 1-866-890-6743
Toll Free from France 0800-917-529
Toll Free from Spain 900-957-055
All other countries + 350 200 59975
Email attachments: to Operations@cassava.net
We recommend you take a photo with a digital camera, and send each document as separate JPG attachments by e-mail. A digital camera or scanner usually creates the most legible copy of these documents, allowing us to verify your details with no further delays.
Mail/Post to us at:
Operations Department,
Cassava Enterprises Gibraltar Ltd.
601-701 Europort,
Gibraltar,
