As part of
our commitment to providing truly superior service, Pacific Poker makes every
effort to ensure that your Cash Out request is processed as quickly and
efficiently as possible.
The cashout policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. This validation process is to prevent potential online fraud.
Main Verification Documents
Photographic ID: A copy of a current photographic ID is required for your first cashout request. This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Please ensure that your name, photograph and signature are visible on the document.
Credit cards: A copy of the front and back of the credit card used to fund your account is also required. Should you chose to fund your account using multiple credit and/or debit cards, you may be asked to supply copies of more than one card, You may block the middle eight numbers and the 3 digit security code at the back of the card copy.
Proof of address: In some cases you may be required to provide documentation which validates your home address. This may be in the form of a utility bill or a credit card statement.
Notarized documentation may also be required depending on the amount of your cashout request. (Done by a Notary "lawyer, notary public, etc." to certify something such as a signature on a legal document as authentic or legitimate by affixing a notary's stamp and signature)
Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above.
The following is an explanation of how the Cash Out process works and Pacific
Poker's Cash Out Policy:
At Pacific Poker, the method(s) by which we pay your Cash Out is directly
dependent upon the payment method(s) by which you have submitted your
Deposit(s) in the past, and the amounts of those Deposit(s).
When you Deposit to your Pacific Poker Account by Credit, Charge or Debit Card, NETELLER, Moneta, WebMoney, Moneybookers, PayPal you accumulate what we refer to as a positive "Member Transaction Balance"* (please see Cash Out Policy below for definition), for
that particular payment method.
When you request a Cash Out, if possible, your Cash Out will be paid
automatically to the payment method(s) for which you have established a
positive Member Transaction Balance (please see Credit/Debit Card/NETELLER **Exceptions below).
On Monday you Deposit $50 by Visa Credit Card;
On Tuesday you Deposit $50 by NETELLER;
On Wednesday you Deposit another $50 by Visa Credit Card;
On Thursday you Deposit $50 by Moneybookers;
On Friday you Deposit $50 by PayPal;
On Saturday you Deposit $50 by Moneta and $50 by WebMoney;
Your Member Transaction Balance now equals $350:
$100 on Visa Credit Card;
$50 on Moneybookers;
$50 on NETELLER;
$50 on PayPal;
$50 on Moneta,
$50 on WebMoney,
On Sunday you request a $450 Cash Out.
The first $350 of your Cash Out (up to your Member' Transaction Balance) will be automatically paid to you in a manner such as follows:
Your $100 "Remaining Cash Out Balance"*** (the amount above your Member' Transaction Balance - please see Cash Out Policy below for definition) will be
paid to you according to your chosen payment method(s):
Visa Credit/Debit Card(s) (up to $50,000 per Credit/Debit Card/per day - maximum allowed per our Poker cashout limits - where permitted by the Visa Credit/Debit Card
issuer - please see Credit/Debit Card/NETELLER **Exceptions below), or;
Solo and/or Maestro Debit Card(s) (if
you have Deposited to your Pacific Poker Account by this payment method in the
past, and only in randomly selected cases), or;
NETELLER (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
Moneybookers (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
PayPal (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
Moneta (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
WebMoney (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
EntroPay card (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
Wire Transfer (if you did not use cards as mentioned in section 1 and 2 above or MasterCard Credit Cards that were issued in the UK), or;
Bank Draft/Cheque (if you did not use cards as mentioned in section 1 and 2 above), or;
UK Credit Cards via BACS (if you have Deposited to your Pacific Poker Account by Visa and/or MasterCard Credit Cards that were issued in the UK only).
Legend:
* = Member Transaction Balance (see Cash Out Policy below for definition).
** = Credit/Debit/NETELLER Card Exceptions (see next section below).
*** = Remaining Cash Out Balance (see Cash Out Policy below for definition).
(Non-Credit Card users please skip below to the next section of this document):
**Visa Credit Card Cash Outs: Due to regulations imposed by issuers of Visa Credit/Debit Cards, Pacific Poker is not permitted to pay Cash Outs to Visa Credit/Debit Cards issued in specific countries (please see drop-down list below to view these countries). Furthermore, due to regulations imposed by some issuers of Visa Credit/Debit Cards in countries not included in the drop-down list below (non-listed countries), Pacific Poker is not permitted to pay Cash Outs to certain Visa Credit/Debit Cards. Therefore, Deposits made using these particular Visa Credit/Debit Cards will not be counted towards the *Member Transaction Balance (see Cash Out Policy below). Members who have Deposited to their Pacific Poker Accounts via these particular Visa Credit/Debit Cards shall receive Cash Outs according to section three (3) of the Cash Out Policy, below.
Please see drop-down list below, specifying countries where certain Visa Credit/Debit Card issuers do not permit Cash Outs to be paid to Visa Credit/Debit Cards:
**MasterCard/Eurocard
Cash Outs:due to regulations imposed by issuers of MasterCard/Eurocard Credit/Debit Cards, Pacific Poker is not permitted to pay Cash Outs to MasterCard and/or Eurocard Credit/Debit Cards. Therefore, Deposits made by MasterCard and/or Eurocard Credit/Debit Cards will not be counted towards the *Member Transaction Balance (see Cash Out Policy below). Members who have Deposited to their Pacific Poker Accounts via MasterCard and/or Eurocard Credit/Debit Cards shall receive Cash Outs according to section three (3) of the Cash Out Policy, below.
Cash Outs requested within the same 24 hour as the deposit, via the same payment
method, may be combined as one payment.
In most cases, Cash Out Payment Credits will be posted as separate transactions,
and will not cancel charges resulting from your Deposit(s) to your Pacific
Poker Account.
Should you have not actively used your chosen payment method to Deposit to your account for more than 12 months, this cash out option may no longer be available.
If your Cash Out request is for less than the minimum allowable amount, listed
below, the funds will be returned to your Bankroll:
The minimum allowable Wire Transfer Cash Out is $20.
The minimum allowable Bank Draft, Cheque, Moneybookers, NETELLER, PayPal, UK Credit Cards via BACS, Credit card, Debit card, Moneta, WebMoney and EntroPay card Cash Out is $6.
Occasionally, your authorization or some documentation may be
required to process your Cash Out request, and we may ask that you sign a list
of your previous Deposits to your Pacific Poker Account.
Generally, credit card or debit card cashouts by members in the UK, Canada, Denmark, Sweden or other EU countries that use the Euro, will be converted into and refunded to the member's card in the same currency used for deposit.
Cashouts via bank draft/wire transfer by members in the UK, Sweden, Denmark and other EU countries that use Euro (except Cyprus and Malta), will be converted into and sent in local currency.
The conversion rate applied will be comparable with daily commercial rates offered by banks and credit card companies.
Once the cashout has been processed, the member will be told his cashout ID and the amount refunded in both bankroll currency and settle currency.
In other circumstances, the cashout will be refunded to the member in bankroll currency at the rate used by the member's issuing bank.
Note: Please notify us immediately should your Credit/Debit Card(s) be lost, stolen or cancelled or should your E-wallet status change, so we may investigate their status and confirm that payments may/may not be received.
Total Cash Outs of over $5,000 per month require documented
authentication. Below, please see the type of authentication required, as
determined by the total amount of the Member's Cash Outs per one (1) month
period:
Cash Out Limit per Month
Level of Authentication
Details
$0 - $5,000
0 - No authentication required.
No documents required.
$5,001 - $50,000
1 - Non-notarized authentication required.
A combination of the above mentioned documents will be required.
$50,001 - $75,000
2 - Signed & notarized original documents required.
The amount of $50,000 has been determined according to international laws pertaining to money laundering.
$75,000
Absolute Cash Out limit per month.
Member Cash Out amounts totaling above $75,000 during a one month period will be transferred to the following month. Special cases will be considered by the management.
Cassava Enterprises (Gibraltar), Ltd. (the Operator of Pacific Poker), reserves
the right to delay and/or stop the processing of Cash Out requests until final
approval has been received for any outstanding Deposit transactions.
Bonuses may be Cashed Out only after all Bonus Policy requirements have been
satisfied (please see Bonus Policy of this site).
There are no fees for any of our Cash Out services. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.
According to Pacific Poker's Cash Out Policy, Members' Cash Out requests shall be
automatically paid directly to the payment method(s) by which that Member
submitted their original Deposit(s) to their Pacific Poker Account, up to the
*Member Transaction Balance (see section one (1) below for definition).
Thereafter, that Member may choose the payment method(s) by which to receive
their ***Remaining Cash Out Balance (see section three (3) below for
definition):
*The Member Transaction Balance shall be
defined as:
Any total sum a Member has Deposited to their Pacific Poker Account via their Visa Credit/Debit
Card(s) (with the exception of certain Visa Credit/Debit Cards - please see Credit/Debit Card/NETELLER **Exceptions above), less previous Cash Outs and/or refunds to this same payment method, plus/or;
Any total sum a Member has Deposited to their Pacific Poker Account via their Solo and/or
Maestro Debit Card(s), less previous Cash Outs and/or refunds to
this same payment method, plus/or;
Any total sum a Member has Deposited to their Pacific Poker Account via their NETELLER Account(s),
less previous Cash Outs and/or refunds to this same payment method,
plus/or;
Any total sum a Member has Deposited to their Pacific Poker Account via their Moneybookers Account(s), less previous Cash Outs and/or refunds to this same payment method, plus/or;
Any total sum a Member has Deposited to their Pacific Poker Account via their PayPal Account(s), less previous Cash Outs and/or refunds to this same payment method, plus/or;
Any total sum a Member has Deposited to their Pacific Poker Account via their Moneta Account(s), less previous Cash Outs and/or refunds to this same payment method.
Any total sum a Member has Deposited to their Pacific Poker Account via their WebMoney Account(s), less previous Cash Outs and/or refunds to this same payment method.
Cash Outs shall be automatically paid directly to the following payment method(s), up to the *Member Transaction Balance (see section one (1) above), and in a manner such as follows:
Visa Credit/Debit Card(s) (up to $50,000 per Credit/Debit Card/per day - maximum allowed per our Poker cashout limits - where permitted by the Visa
Credit/Debit Card issuer - please see Credit/Debit Card/NETELLER **Exceptions above);
Solo and/or Maestro Debit Card(s);
NETELLER Account(s);
Moneybookers Account(s);
PayPal(s);
Moneta (s).
WebMoney
Thereafter (once a *Member Transaction
Balance, utilizing all payment methods with which that Member has
Deposited to their Pacific Poker Account in the past, has been satisfied -
see section one (1) above), that Member may choose, if any exists:
Visa Credit/Debit Card(s)
(up to $50,000 per Credit/Debit Card/per day - maximum allowed per our Poker cashout limits - where permitted by the Visa
Credit/Debit Card issuer - please see Credit/Debit Card/NETELLER **Exceptions above), or;
Solo and/or Maestro Debit Card(s) (if you have Deposited to your Pacific Poker Account by this
payment method in the past, and only in randomly selected cases), or;
NETELLER (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
Moneybookers (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
PayPal (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
Moneta (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
WebMoney (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
EntroPay Card (if you have Deposited to your Pacific Poker Account by this payment method in the past), or;
Wire Transfer (if you did not use cards as mentioned in section 1 and 2 above or MasterCard Credit Cards that were issued in the UK), or;
Bank Draft/Cheque (if you did not use cards as mentioned in section (a) and (b) above), or;
UK Credit Cards via BACS (if you have deposited to your Pacific Poker Account by Visa and/or MasterCard Credit Cards that were issued in the UK. Note: This is the only option for UK issued Visa/Mastercard Credit Cards to receive over the balance cashouts.)
Pacific Poker utilizes the most advanced security and encryption technologies available, to
ensure that your transaction and all of your financial information is
completely secure.
Enjoy the tables and Good Luck!
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